At BTE we know that no matter how experienced you are in your job, you never really stop learning. The best way to stay at the top of your game as a small business is by keeping yourself up to date with all the changes that pour in. Our employees are currently attending webinars and taking classes on the new ISO updates, so that they can not only understand it themselves, but so they may also be better equipped to help others understand it. BTE is switching from ISO 9001:2008 to 9001:2015. This new ISO contains a new quality manual, which is very important to have at your disposal, to ensure that your customers are always happy. The new quality manual helps us to improve our quality of work, so that we may improve our customer satisfaction. We are proud to say that on the whole our customers are happy with our work, but there is no such thing as too much improvement. Our current goal with the ISO changes is to be certified by the first quarter of the year, and as of this time we feel confident that we will be. This new system will assist us in doing our best possible work for our customers, because they have and always will come first in our business.